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APPNOTE: Known issues during installation of Pronto for Windows

Article ID: 060801sab
Last Reviewed: October 05, 2022

The information in this article applies to:

  • Pronto for Windows 32 bit all releases.

Issue 1: The installation program does not start when the disk is inserted into your CDROM drive.

Applies to: 32 and 64 bit Windows 7, 8, 10 and 11.

Cause: “AUTORUN” is disabled on the selected CDROM drive.

Resolution: Run the setup program directly by performing these steps:

  1. Click on the Start button on the Windows Taskbar and select the item Run… (or press Windows key then “R”).
  2. On the Run dialog type in D:\SETUP\SETUP.EXE and click OK (assuming that ‘D’ is the letter of your CDROM drive).

Issue 2: Error Message: “The file was not found” is displayed and the setup program does not start.

Applies to: Windows NT4.0, 2000, XP, 7, 8, 10 and 11.

Cause: The current Permissions for the Logged in user do not allow you to install Programs on the system.

Resolution: Install Pronto for Windows under an account with sufficient permissions, you may either:

  1. Log out and then Log back into the computer under an administrator account.
  2. Run the Pronto for Windows setup program.

or (Windows 2000, XP, 7, 8, 10 and 11 only).

  1. Using Windows Explorer, Browse to the location of the installation program (normally D:\SETUP, assuming that ‘D’ is the letter of your CDROM drive).
  2. Right Click on the SETUP.EXE file and select the menu item Run As.. (This item may not appear on some systems, see the reference below on how to enable Run As).
  3. Select the account under which to install Pronto for Windows and click OK.

Issue 3: Known Issues with Windows 7, 8 and 10 and 11.

Applies to: Windows 7, 8, 10 and 11

Resolution: Go to Computer Requirements to run Pronto for Windows and scroll down to the section on Windows 7, 8, 10 and 11.
How to enable and use the “Run As” command when running programs in Windows

Issues 1 and 2 above may occur on legacy operating systems, however, go to Computer Requirements to run Pronto for Windows and scroll down to the section on Legacy Windows Versions.

See also

APPNOTE: Setting up Pronto for Windows for use by a restricted user.

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