PRIVACY POLICY

This privacy policy sets out how Outram Research Ltd uses and protects any information given to us either via our websites: www.outramresearch.co.uk and www.pronto4w.com or gained through other means, such as directly through email or telephone communications or from Marketing Events/Exhibitions.

Outram Research Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Outram Research Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The latest changes are to ensure that we comply with the new data privacy regulations, The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

1. Identity and Contact Details

Your information is managed in accordance with the relevant data protection legislation in the UK. The data controller is Kate Edwards of Outram Research Ltd, Haining House, Taylors Lane, Bosham, West Sussex, PO18 8QQ.

You can contact our privacy officer at the address above or by emailing kateedwards@outramresearch.co.uk

2. The Data

Whilst you use our website we may collect information that is personally identifiable. The table below describes the information we collect on our website as well as by other means and why we do so.

Information collected on our website	Purpose	Legal basis
Your IP address Technical information about your browser The pages you visit and your activities whilst browsing our site	To help us to understand how people use our site To help our service providers to diagnose and repair faults To help us to detect and respond to hacking and other criminal activity.	Legitimate interests
Your contact details Information you provide on a contact form	To allow us to respond to your enquiry To provide you with the information / mailing lists that you have requested	Consent You have the right to opt out at any time.
Your contact details	To send you information about our products and services or other marketing materials.	Legitimate interests You have the right to opt out at any time.
Any posts or comments you make on our pages or forum	To provide an opportunity for comment and feedback	Consent
Your order and payment details	To process your order	Necessary for contract

Information collected through other means

Purpose

Legal basis

Your contact details

To allow us to respond to your enquiry.

To send you information about our products and services or other marketing materials.

Legitimate interests

You have the right to opt out at any time.

3. Data Sharing

We do not sell individual’s information but we might share it with other companies in line with the purposes listed above. In all cases, we have contracts or agreements in place to ensure that your information is protected and is not used for any other purpose than those listed above. Companies that we share information with are:

Our International Sales Distributors if we feel that they will help serve you and your needs better than we can here in the UK
Companies involved with the design, hosting and maintenance of the website and our email and IT systems
Companies providing us with marketing services
Companies involved in fulfilling your order if applicable

4. International Transfer

Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation. The safeguards we use are:

Ensuring the country is the subject of an EU adequacy decision; or
Ensuring the company is a member of an adequate, legally-binding scheme such as EU-US Privacy Shield; or
Ensuring the contract includes ICO-approved model contract clauses; or
Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct.

5. Outram Research Ltd’s business development process

Working with our customers and prospective customers

To help deliver customers our wide range of products, services and solutions, Outram maintains sales management solutions such as our financial management systems and customer relationship management solution. These are processed on the legal basis of either ‘Opt-in Consent’ or ‘legitimate interest’.

Marketing

We want to contact you with information about our products, services or solutions, as well as industry or regulatory information that you find relevant and useful. To manage this effectively we use consent as the lawful means for processing your personal data for marketing purposes. When requesting information from us, such as through interaction with one of our employees at an exhibition or conference, we will collect your consent to do so and manage this through our secure systems. Contact us to sign up to our newsletter.

You are entitled to know what information we hold about you and for this to be corrected if it is inaccurate.

6. Retention

In accordance with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please email kateedwards@outramresearch.co.uk.

7. How do I contact Outram Research Ltd if I have a personal data question?

Please address requests to: Data Protection, Outram Research Ltd, Haining House, Taylors Lane, Bosham, West Sussex, PO18 8QQ, United Kingdom. Alternatively, you can email kateedwards@outramresearch.co.uk.

8. Complaints

Contacting Outram about your personal data does not impact your right to lodge your concern with the relevant authorities, for example the Information Commissioners Office in relation to EU based data concerns – https://ico.org.uk/concerns or by calling their helpline on 0303 123 1113.

9. Your rights

Under UK and EU data protection legislation, you have a number of rights with respect to your information. These include:

The right to be informed about the information we hold about you
The right of access to the information we hold about you
The right to have any errors rectified
The right to withdraw consent (where consent is the basis of processing)
The right to object to processing
The right to be forgotten

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above or contact your account manager if you have one. You can also use the opt-out facilities provided in our marketing emails and in the settings on our website to change your preferences and consents at any time.

10. Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

your display preferences, such as contrast colour settings or font size if applicable
if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Cookies are also stored by Google Analytics, the Google service which measures the effectiveness and efficiency of the website.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see http://www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

11. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.